mortar and exists only on the internet. With cyber cafés and kiosks springing up in different cities, access to the Internet Banking is going to be easy.
growing in popularity. It is not restricted to a specific computer, as there is no need for the customer to have any financial software program installed on the computer in order to conduct banking over the internet. Instead of establishing a direct link between the customer’s own pc and the bank via a modem, the World Wide Web is used as a distribution and communication channel to the bank.
Internet Banking FAQ’s
What is my Internet Banking ID?
Your Internet Banking ID is the number that uniquely identifies you on the Internet Banking system. It is assigned to you when you first enroll. You can also select an Alternate ID or alias, although it is not required. When you log in, you can use either your Internet Banking ID or your Alternate ID.
How do I change my Password?
Provided you remember your current Password, you can change it in your Internet Banking session by selecting Options and Change Password.
What happens if I type my Password incorrectly?
If you type your Password or your Internet Banking ID incorrectly three times, you will be locked out of the Internet Banking system. If you have previously set up a Password Self-Reset question and answer on the Options tab in Internet Banking, you can reset your own Password. Otherwise, you will need to call us at 978-462-3106 during regular business hours to unlock your credential.
What do I do if I forget my Password?
If you forget your Password and you have previously set up a Password Self-Reset question and answer on the Options tab in Internet Banking, click on the “Forgot Password?” link located below the Internet Banking Login button. Otherwise, please contact us at 978-462-3106. For your protection, we are unable to provide your Password to you over the phone, but once we verify your identity, we will send an email to you with log in instructions. When you log into Internet Banking after a Password reset, you will be prompted to change your Password.
How long is my account history maintained?
You can access at least three months of historical information for each of your accounts online at any time.
How do I view my account balances?
After logging in, select Account Listing if not defaulted to this location. There are a number of options to choose from.
Can I view a specific check?
To view a check, log into Internet Banking, select Current Transactions and the account for which you wish to obtain the check, then click on the check number or View Image.
How do I download my banking information?
We offer two methods for customers to export their account histories. The first method is to choose Current Transactions and select the Download Transactions tab. This information is then uploaded into the particular financial management software. The second method we offer is Direct Connect which allows for your Personal Finance Manager, Quicken™ and Quickbooks™ to contact the bank directly and import the information automatically. You must enable your accounts for Online Services within your Quicken™ or Quickbooks™ program.
For what accounts is funds transfer available?
You can transfer funds between your Institution for Savings checking, savings, and money market accounts.
How do I transfer funds between accounts?
Select Transfers from the drop-down next to your account on the Account Listing page. Specify the To and From accounts, as well as the amount, and click submit. Transfers entered after 7:00 pm Eastern Standard Time will be processed on the next business day. Transfers that are scheduled to be processed on a weekend or holiday will be completed on the prior business day. You can also enroll in Bank to Bank Transfers and move money between your deposit accounts at the Institution for Savings and your deposit accounts at other financial institutions. Select Bank to Bank Transfers from the top navigation on the Account Listing page. Bank to Bank Transfers entered after 3:00 pm Eastern Standard Time will be processed on the next business day. Bank to Bank Transfers that are scheduled to be processed on a weekend or holiday will be completed on the following business day. There is no charge for incoming Bank to Bank Transfers and a $3.00 charge for outgoing Bank to Bank Transfers.
How can I make a loan payment?
Loan payments can be made through the Bill Pay system, but are most efficiently handled by transferring money from a checking or savings account into the loan account as you would with any other transfer.