HOW DO I GET A STATEMENT
You can contact the CPS Call Centre on 0800 600 160 (toll free from a landline) and ask for a statement to be sent to you.

WHAT HAPPENS IF I DON’T AGREE WITH A TRANSACTION ON MY STATEMENT
Contact the CPS Call Centre on 0800 600 160 (toll free from a landline) to log your query. Your query will be investigated and, if found to be valid, the transaction value will be reimbursed to you.

WHAT HAPPENS IF I FORGET MY PIN OR THINK SOMEBODY KNOWS WHAT MY PIN IS
Your PIN is the 4-digit number that you choose when you first receive your SASSA Card. It is your responsibility to keep your PIN safe. If you forgot your PIN, you will not be able to use your SASSA Card where a PIN is required for the transaction. If you suspect someone knows your PIN and uses your SASSA Card without your permission or if you
forgot your PIN, you will have to go to your nearest SASSA office to reset your PIN free of charge. You do not need to replace your SASSA Card.

WHAT HAPPENS IF I USE THE WRONG PIN
If you have entered the wrong PIN three times at an ATM, participating store or non-participating store, your SASSA Card will be locked and you will not be able to withdraw money or use your SASSA Card. You do not need to replace your SASSA Card if it is locked, but you will have to go to your nearest SASSA office to unlock your SASSA Card free of charge.

WHAT HAPPENS IF I LOSE MY SASSA CARD
If you lose your SASSA Card you must report it to your nearest SASSA office and get a replacement card at the SASSA office at a cost of R 20. You must contact the CPS Call Centre on 0800 600 160 (toll free from a landline) to block your lost SASSA Card if you cannot go to your nearest SASSA office immediately after you have lost your SASSA Card.

WHAT HAPPENS IF MY SASSA CARD DOES NOT WORK PROPERLY?
If your SASSA Card does not function properly, you must go to your nearest SASSA office to replace your faulty SASSA Card. If you hand over your faulty SASSA Card at the SASSA office, your SASSA Card will be replaced free of charge.

MAY I USE MY SASSA CARD AS SECURITY TO GET A LOAN FROM A MONEY LENDER?
No, you may not use your SASSA Card as security to get a loan from a money lender. You may also not hand over your SASSA Card to a money lender should you have loaned money from a money lender