SASSA Statement on Beneficiaries Failing to Meet December 14 Card Swap Deadline

20 December 2018 | Media release

SASSA has intervened on behalf of social grant beneficiaries who failed to meet the 14 December deadline for changing over to the new gold SASSA card. About 370 000 beneficiaries were affected. This was because the white SASSA cards expire in December and beneficiaries were urged to obtain the new cards by December.

In terms of the arrangement that SASSA made with the South African Post Office (SAPO) and its banking partner, the January 2019 and subsequent grants will not be available on the old expired cards. What beneficiaries have to do is to visit SASSA offices with their ID books and collect their new cards. They can then use the new cards to collect their January 2019 grants.

“We had to put our heads together to come up with a working solution because social assistance is a constitutional right. As a caring government we couldn’t deny our beneficiaries their rights because of a technicality, so we just had to cut the red tape and make it happen”- SASSA Acting CEO, Abraham Mahlangu, said. “We also want to urge our beneficiaries to please respond to our messages on time in future”, he continued.

Beneficiaries who want to receive their grants through their private bank accounts do not need to get the new SASSA card. This category of beneficiaries don’t need to apply for the new card and they will continue to receive their grants through using their private bank accounts.

The new SASSA card does not allow deductions to go through and beneficiaries can also enjoy benefits such as one free withdrawal at post offices per month and free balance enquiries at stores with point of sale machines.

Beneficiaries are reminded to keep their PIN numbers secret and not to respond to suspicious offers made on social media. Beneficiaries should enquire on 0800601011 if they are unsure about any messages they receive particularly on their phones.

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December notices to social grants beneficiaries

Social grant beneficiaries don’t have to withdraw all their funds in one day. Funds can be withdrawn on different days according to a beneficiaries needs. Sassa doesn’t penalize beneficiaries who keep their funds in their accounts for over a month. The funds will still remain in the account the following month.

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From January 2019 grants wont be available in the old white sassa cards

To make sure you get your January grants you must get the new gold SASSA cards. Or provide your personal bank account details to SASSA through completion of forms.

Take your old SASSA card to any SASSA office or the Post Office to get the new gold SASSA card without delay.

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SASSA grant beneficiaries have the choice to receive their grants through the new gold SASSA cards or through their personal bank account .

A beneficiary has the right to change from one method of payment to another.

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You can swap your old SASSA card for the new gold SASSA card anywhere regardless of the province you applied in.

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Be wary of scams going round on social media asking you to disclose your pin or ID details.

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SASSA does not pay bonuses to beneficiaries in December. Only normal grant payments.

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